Return & Refund Policy

 

 

  • What is my withdrawal period?

 

You can return most of our products in their original packaging, within 14 days of the delivery date for a full refund provided as long as they have not been used. You are responsible for the costs of returning goods. Should you chenge your mind and not accept delivery of an item to you, delivery costs will be deducted from your purchase price.

 

  • Can I exchange an item?

 

If you change your mind or the product does not suit you, we will be very happy to send you another one instead. Please note, however, that you will be responsible for the return shipping costs. Simply send us an email at hello@medactiv.com

 

  • How do I return my item?

 

You have the possibility to choose the transport campaign of your choice in order to return the product to our premises. However, we advise you to choose a tracked shipment to avoid any misplaced package. We will only be able to reimburse you once we have received the product in person.

 Products must be in their original packaging and include a copy of the invoice. If the return is for a defective product, please indicate it on the invoice with the nominal amount of a value of 1 euro to avoid double import taxes.


Returns should be sent to:

HealthWorks France
6 rue de Castellane
75008 Paris France
Tel: 0142661559
mail: hello@medactiv.com

 

  • Will I have to pay for my return?

 

Unfortunately, we do not pay for the return shipping costs in case of withdrawal by the customer.

 If the return concerns a faulty product or an order mistake caused by us, we will bear the return costs and send you a prepaid return slip and instructions. 

 

  • When will I be reimbursed?

 

Once the return has arrived at our premises, we will conduct an inspection to verify the condition of the concerned product and issue a refund according to the original method of payment.

We generally issue refunds the same day we receive the package. However, it may take up to 7 business days depending on the bank to see the refund appear in your account.

 

How do I know that my return has been received?

 

We always advise you to use the tracking system. You can then check the progress of your return until it is received by our team.

You can also send us an email at hello@medactiv.com to check if the return has been received. We will always try to answer you as soon as possible.